Happy Holidays 2016!
For the second year in a row, RTC is celebrating an outstanding showing in the 2016 RIS Software Leaderboard. Retailers continue to rank RTC as one of the premier software vendors in North America. To be included in the annual Retail Information Systems (RIS) survey is a significant achievement in itself when you consider that retailers from across North America and Canada select the best 99 vendors based on a combination of retail concentration, revenue and customer satisfaction. For the second year in a row, our ranking exceeded all expectations...
- •RTC Ranked #1 for the second year in a Row in 7 Categories including Customer Satisfaction, Quality of Support and Quality of Service
- •RTC ranked in the top 5 in ALL 25 Categories
- •RTC Ranked in the top 3 in 24 of 25 Categories
These results are a testament to our hard work and commitment to our customers which is "The RTC Way". This includes development, support, consulting services, operations, and the management/admin team of RTC. If you look at the diversity of categories in which we did well, you will recognize this is the result of the efforts of the entire organization.
Here is a link to the entire report.
See RTC's full results below.
RTC ranked #1 in 11 of 25 Categories:- •Customer Satisfaction by Mid-Size Retailers (2 Years in a Row)
- •Leaders in Overall Performance (2 Years in a Row)
- •Leaders in Total Cost of Operation
- •Leaders in Return on Investment
- •Leaders in Quality of Service (2 Years in a Row)
- •Leaders in Recommendations (2 Years in a Row)
- •Leaders in Overall Performance by Tier One & Mid-Size Retailers (2 Years in a Row)
- •Leaders in Total Cost of Operations by Tier One & Mid-Size Retailers (2 Years in a Row)
- •Leaders in Ease of Installation & Integration by Tier One & Mid-Size Retailers
- •Leaders in Quality of Service by Tier One & Mid-Size Retailers
- •Leaders in Recommendation by Tier One & Mid-Size Retailers (2 Years in a Row)
RTC ranked #2 in 10 of 25 Categories:- •Targeted Solutions Vendor Leaders (Full Data Set)
- •Customer Satisfaction for Targeted Solutions Vendors
- •Leaders in Software Reliability
- •Leaders in Ease of Installation & Integration
- •Leaders in Ease of Administration
- •Leaders in Quality of Support
- •Leaders in Return on Investment by Tier One & Mid-Tier Retailers
- •Leaders in Software Reliability by Tier One & Mid-Tier Retailers
- •Leaders in Ease of Administration & Maintenance by Tier One & Mid-Tier Retailers
- •Leaders in Quality of Support by Tier One & Mid-Tier Retailers
RTC ranked #3 in 3 Categories:- •Top Vendors in Customer Satisfaction
- •Customer Satisfaction for Mid-Size Vendor Leaders
- •Leaders in Technology Innovation
We greatly appreciate your participation and support on the RIS Leaderboard 2016 and we look forward to building upon our business partnership in any way we can that helps retailers reach their 2017 goals!!
